Streamline Your Service Operations

The complete cloud-based platform for managing engraving machine maintenance, tickets, and customer relationships

99.9%
Uptime Guarantee
24/7
Support Available
100+
Active Clients

Powerful Features for Your Business

Everything you need to manage your service operations efficiently

Advanced Ticket Management

Track, assign, and resolve service tickets with automated workflows. Full status tracking from creation to closure.

  • Automated ticket routing
  • SLA management
  • Priority-based workflows

Machine Asset Management

Complete machine inventory with service history, QR codes, and maintenance schedules.

  • QR code integration
  • Service history tracking
  • Warranty management

Client Self-Service Portal

Empower your clients with dedicated portals to submit tickets and track service status.

  • 24/7 ticket submission
  • Real-time status updates
  • Service history access

Preventive Maintenance

Schedule and track preventive maintenance to reduce downtime and extend equipment life.

  • Automated scheduling
  • Email reminders
  • Maintenance checklists

Analytics & Reporting

Powerful insights and reports to track performance, KPIs, and customer satisfaction.

  • Real-time dashboards
  • Custom reports
  • Export to Excel/PDF

Parts & Inventory

Track spare parts, manage stock levels, and link parts to tickets for complete transparency.

  • Stock level monitoring
  • Low stock alerts
  • Supplier management

See It In Action

Screenshots of our powerful platform

Comprehensive Dashboard with Real-time Analytics

Analytics Dashboard

Efficient Ticket Management System

Ticket Management

Machine Management with QR Code Integration

Machine Management

Professional Service Reports & Documentation

Service Reports

Why Choose Sofraycare?

Built for service-oriented businesses that demand excellence

Cloud-Based & Secure

Access your data anywhere, anytime. Enterprise-grade security with daily backups and 99.9% uptime SLA.

Lightning Fast Setup

Get up and running in minutes. Our intuitive onboarding wizard guides you through the entire setup process.

Cost-Effective

No hardware costs, no IT maintenance. Pay only for what you use with flexible monthly or annual plans.

Dedicated Support

Our support team is available 24/7 to help you succeed. Email, phone, and live chat support included.

Mobile-Friendly

Fully responsive design works on all devices. Manage your operations on desktop, tablet, or mobile.

Regular Updates

Continuous improvements and new features. You always get the latest version without any manual updates.

Simple, Transparent Pricing

Choose the plan that fits your business needs

Starter

Perfect for small teams getting started

$99 /month
or $83/mo billed annually Save 16%
14-day free trial
  • 10 Users
  • 50 Clients
  • 100 Machines
  • 500 Tickets/month
  • 5GB Storage

Key Features

  • Basic Ticketing
  • Machine Management
Get Started

Professional

For growing businesses with advanced needs

$199 /month
or $166/mo billed annually Save 16%
14-day free trial
  • 25 Users
  • 200 Clients
  • 500 Machines
  • 2,000 Tickets/month
  • 20GB Storage

Key Features

  • Basic Ticketing
  • Machine Management
  • API Access
  • Custom Branding
  • Priority Support
Get Started

Business

For larger organizations with high volume

$399 /month
or $333/mo billed annually Save 16%
14-day free trial
  • 100 Users
  • 1,000 Clients
  • 2,000 Machines
  • 10,000 Tickets/month
  • 50GB Storage

Key Features

  • Basic Ticketing
  • Machine Management
  • Email Notifications
  • Dashboard & Reports
  • Preventive Maintenance
  • Advanced Analytics & Reporting
  • Quick Ticket QR Codes
  • Custom Branding
  • +20 more features
Get Started

Enterprise

Custom solutions for large enterprises

$0 /month
14-day free trial
  • 999,999 Users
  • 999,999 Clients
  • 999,999 Machines
  • 999,999 Tickets/month
  • 1,000GB Storage

Key Features

  • Basic Ticketing
  • Machine Management
  • Email Notifications
  • Dashboard & Reports
  • Preventive Maintenance
  • Advanced Analytics & Reporting
  • Quick Ticket QR Codes
  • Custom Branding
  • +36 more features
Get Started

Ready to Get Started?

Request your account and start your 14-day free trial today

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